Answering questions regarding your visit

If visiting an osteopath is a new experience for you, the following information aims to answer the questions patients' most frequently ask. If you have had treatment elsewhere you may wish to familiarise yourself with Andrew Gilmour's approach to your care.
Andrew Gilmour is always happy to answer questions by e:mail to or by phone to 01394 387818
Where do I park?
We have ample parking in our car park at the rear of the building. As you approach the building a sign will direct you. The postcode for those using a Satnav is IP12 1QF and we have a map for your convenience.
What should I wear?
After Andrew Gilmour has taken a full case history of your problem it is necessary for you to be examined. Most often it is necessary to ask you to remove some items of clothing so that the area to be examined can be exposed.
You may wish to wear loose clothing such as track suit trousers or shorts and T shirt so you can be examined without removing these.
If you have special concerns over what you need to wear or will be asked to remove please contact Andrew before the consultation or when you first meet him. If you wish you can ask for a chaperone or bring a friend or relative to your consultation.
Can I have an urgent appointment?
If Andrew knows you are in urgent need, he will do his utmost to see you as soon as he can. Phone and tell the reception staff your situation or ask to speak to Andrew.You can e:mail
What are your qualifications?
Andrew Gilmour qualified from The British School of Osteopathy in 1978 and completed a further BSc Hons Degree in 1995. He has worked extensively for the General Osteopathic Council and for 15 years has examined the Clinical Competence of graduating Osteopaths.
How long is an appointment?
There is no fixed amount of time for an appointment although they are generally in the region of 20 minutes. Conditions vary considerably in the amount of time they require and Andrew Gilmour is committed to achieving the best for every patient. Please remember that what is achieved inside the consulting room is only a proportion of an Osteopath's work. It is necessary for Andrew to keep relevant notes, communicate with General Practitioners, review hospital X-rays and Scans, write reports etc.
How long will it take me to get better?
Your rate of recovery will depend on several factors including your age, general health, sensitivity to treatment, activities in your life, as well as the type of problem you have. Needless to say, patients who follow the advice accompanying treatment generally progress better than those who do not! Andrew Gilmour will explain the situation in your particular case at your first visit.
Can I phone between treatments?
If you have new problems or concerns between treatments Andrew would rather you phone than be anxious or in pain in silence. If he is busy he will return your call as soon as possible. You can e:mail
Will my Insurance Company Pay?
Andrew Gilmour enjoys specialist status with BUPA , AXA-PPP , WPA, BCWA, AVIVA, Simply Health, United Friendly, HSA and many others. Most insurance companies now refund all or part of patients' fees, some have special referral conditions. Nearly all require that you tell them at the outset before you commence treatment and if you are referred for further investigation or to see another practitioner.
Andrew Gilmour recommends that you check details with your insurer before your first appointment.
It is your responsibility to ensure that your policy covers you (they will not give details to him as a third party) and you should update them of your situation during your care. This is particularly important if you are referred for investigation, such as MRI scan, or other forms of treatment.
Please note that some AXA-PPP policies have a fee shortfall  (often £18 - January 2011) to be met by the patient, but it does vary depending on the type of policy you have.
What are the Fees?
Andrew Gilmour's fees for an appointment are currently £47 (December 2014 and subject to change) and due at the time of treatment unless you have the policy and claim number from your insurer.  If you have written authority from another party such as your employer that they will settle the account on your behalf. There is a credit card facility for your convenience.
Is it necessary for patients to see their General Practitioner first?
Many patients are referred by their doctor, but it is not necessary to visit him/her first (except when a General Practitioner referral is needed for the purposes of health insurance). If there is any reason for Andrew Gilmour to contact your doctor he will ask you first.
Can patients comment on the Quality of service?
Andrew Gilmour welcomes your comments about your best and worst experiences. If you have any problems or concerns he would rather know at the earliest opportunity. Whenever possible he will act on your feedback.
You can call Andrew Gilmour  on 01394 387818 write to him at Andrew Gilmour and Associates, Tollgate Cottage, Yarmouth Rd, Melton, Woodbridge. IP12 1QF or e:mail ( regarding any aspect of your care or the service you receive.
Andrew Gilmour has a formal complaints procedure which you can request.

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